MGT 07510 - Quality Analytics

Credits: 3

This course builds a thorough understanding of how our processes and products can be continually improved through organization-wide quality management. The course will cover customers, outputs, processes, inputs, stake and stock holders, and decision making functions as they relate to enhancing the vitality of organizations to make them customer focused. The focus is on developing and implementing “soft” and “hard” tools to deliver the “best net value” to customers. In this course, students will investigate the aspects of forming organizational alliances and consensus thinking; deriving functional synergies; using quality analytics such as Six Sigma, Design of Experiment, Control Charts, etc.; developing customer orientation, facilitating teamwork, and getting a real-world perspective.

Course Attributes: 0500, GCAT, GRAD
Academic Department: Management